Information We Collect
We collect personal information that you voluntarily provide when you sign up for our newsletter, create an account, place an order, or contact our support team. This may include your name, email address, billing and shipping addresses, phone number, and payment details processed securely by our payment providers.
We automatically receive certain technical data when you interact with our site, such as IP address, device information, browser type, pages visited, and referral URLs. This data helps us maintain site performance, prevent fraud, and improve your experience.
How We Use Your Information
We process your personal information to fulfill orders, deliver customer support, personalize product recommendations, and share updates about new harvest releases or events if you opt into marketing communications.
We may use aggregated and anonymized data to better understand how customers discover NorCal Nectar, improve site navigation, and inform our sustainability initiatives.
Cookies & Tracking Technologies
We use cookies, pixel tags, and similar technologies to keep you signed in, remember cart contents, and analyze traffic patterns. You can adjust cookie preferences through your browser settings, but some features may not function properly without essential cookies.
Third-party analytics and advertising partners may set cookies to measure campaign performance. These partners are contractually obligated to protect the data they process on our behalf.
Sharing Your Information
We share personal information with trusted service providers who support payment processing, order fulfillment, shipping, email communications, and website hosting. These providers only access the data necessary to perform their services and must protect it according to our agreements.
We do not sell your personal information. We may disclose data if required by law, to enforce our policies, or to protect the rights, property, or safety of NorCal Nectar, our customers, or others.
Data Security & Retention
We implement administrative, technical, and physical safeguards designed to keep your information secure, including encryption, limited access controls, and regular monitoring for suspicious activity.
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.
Your Choices & Rights
You can update your account details, marketing preferences, or request deletion of your personal information by contacting us at hello@norcalnectar.com. Depending on your location, you may have additional rights regarding access, correction, portability, or restriction of processing.
To opt out of marketing emails, click the unsubscribe link in any message or adjust your account settings. Transactional messages related to your orders will continue as long as your account is active.
Children’s Privacy
NorCal Nectar does not knowingly collect personal information from children under 13. If we learn we have collected data from a child, we will delete it promptly. Parents or guardians who believe their child has provided information should contact us immediately.
International Visitors
Our servers are located in the United States. If you access NorCal Nectar from outside the U.S., you consent to the transfer and processing of your information in the United States, which may have different data protection laws than your home country.
Updates to This Policy
We may update this policy to reflect changes to our practices, technology, or legal requirements. When we make material changes, we will update the “Last updated” date and, when required, provide additional notice.
Contact Us
Questions about this policy or your data? Email us at hello@norcalnectar.com or visit our contact page.
